Pembrooke
2307 N. Parham Road
Richmond, Virginia 23229
804-346-1010
Drug & Alcohol Testing Services
As one of the nation’s oldest and largest Third Party Administrators, Pembrooke combines comprehensive drug and alcohol testing services with innovative technology to reduce our clients’ overall cost and administrative burden associated with employment screening programs. Our services include the management of a national collection site network, relationships with the nation’s largest labs, an in-house compliance department that includes two full time lawyers, and an in-house MRO department.
We take pride in offering personalized service so each client feels like our only client. Our state of the art technology and willingness to customize solutions translates into consolidated billing, multiple result delivery options and adaptable reports. Pembrooke designates a highly trained account manager to each client and we also provide direct access to our customer service representatives who are trained in all aspects of substance abuse testing management.
We offer the following substance abuse testing services:
Quality Network of Collection Sites
Pembrooke maintains a national network of over 10,000 collection sites that are actively managed using a proprietary quality scoring system. Utilizing real-time data gathered from lab downloads and internal reviews of Chain of Custody forms, Pembrooke is able to quantify error rates and categorize the severity of those errors by collection site. This quality metric in conjunction with pricing and location information allows Pembrooke to assign clients to sites that not only meet their specific needs but also deliver a high-level of service.
We make certain that each site in our network of collection facilities has been trained in accordance with the Department of Transportation’s Mandatory Guidelines for Federal Workplace Drug Testing (49 CFR Part 40). Pembrooke administers a rigorous quality control program that oversees initial and ongoing drug collection management and training. This process ensures that specimens will be collected professionally and will arrive at the laboratory unadulterated and free of transcription errors.
